PhonePlus Portal (Fluent)

Description: Complete solution for automatic telephony and related CRM. System is tenant based. Every tenant has a set of applications and users of several types. Consists of following parts: Phone Plus web application (main management, reporting, controlling, configuring part); Agent Ruler web application (customer representative real time monitoring & management part); Voice Dispatcher module (voice files distribution & conversion part); Tacticon module (grammar files generation part); Distribution web service (provides functionality for sms & voice messages data importing via Excel files, SOAP request, CallMe control & related templates generation); CallMe (plug-in web application for clients' sites additional functionality providing); Cellact (sms sending web service);